You Can Do One Minute

There are two possible outcomes of this day: One is that you did no work towards your goals. And the other one is that you did.

You want every day in 2026 (and the rest of your life) to fall into the second category. The way to achieve that is to lower the bar. Yes, lower it. Decide that even one minute working towards your goals counts.

But one minute doesn’t make a difference, does it? Well, on its own, it’s still 6 hours more than nothing over a year. But the interesting thing is that once you get started on the one minute, it leads to another, and another. The hard thing about hard things is to get started. One minute counts.

Another Place Not to Use AI Chatbots

Alaska wanted an AI chatbot to give legal advice. Anybody care to guess how that went?

Yes, not well. They are now 15 months into a 3-month project, but expect it to go live this month.

I’ll make a prediction: This project will end up in the bucket of IT projects that sink without a trace, leaving only cost and no business benefit whatsoever. Sadly, one in four IT projects still end in that bucket. My hunch is that this number is increasing, as AI is incorrectly applied to more and more use cases.

If you are going to implement AI with an LLM, don’t do it in a critical application like giving legal advice to citizens. There is no way to stop an LLM from hallucinating. The only way to automate advice and be sure it is correct is with old-school expert systems.

Good AI Advice

Who advises you on AI? Don’t say ChatGPT. Also, don’t take advice from random blowhards on LinkedIn. You need advice from someone who has a realistic view of your situation and your business.

As a consultant, I’m all for having external advisers to bring you an outside perspective. But it is equally important to have a well-founded inside perspective.

I recommend establishing an internal AI advisory board within IT. Appoint some people interested in AI and give them a modest time budget to keep up to date with what is happening in the field. Make it as diverse as possible – juniors, seniors, developers, sysadmins. If you are fortunate enough to have diversity in gender and ethnicity in your IT organization, also utilize that. Have your AI board meet with the CIO/IT leader regularly, and also have them present at department meetings.

Inside people are much more invested in finding AI tools that can truly help in your specific situation. They are also the ones who will suffer if you implement bad AI. That gives them a very good ability to see through exaggerated vendor claims.

Looking Backward

We keep looking forward, but we should also look backward. A new year means new resolutions and new plans. But very few of such plans come to pass. As you approach the New Year, look back at 2025 and note what happened and what didn’t. Reflect on why the things you had planned didn’t happen. It might show you how you sabotage your own progress. If this happened in 2025, identify a mitigation strategy you can implement in 2026. It is much better to improve your goal-achievement habits than to just set another goal.

The Right and the Wrong Way to Use LLMs

There are two ways to use Large Language Models. One works well, the other much less well. Over the holidays, I’ve been talking to a lot of family and friends about AI, and it turns out that many people conflate these two approaches.

The way that works well is to use LLMs deductively. That means starting with a lot of text and distilling some essence or knowledge from it. Because you are only asking the AI to create something from a text you have given it, it has much less room to run off on a tangent, making stuff up. At the same time, it can show off its superhuman ability to process large amounts of text. In an IT context, this is when you give it dozens of interlinked files and ask it to explain or find inconsistencies or bugs.

The way that doesn’t work well is using LLMs inductively. That is when you ask it to produce text based on a short prompt and its large statistical model. This allows it to confabulate freely, and the results are hit-or-miss. In an IT context, this is where you ask it to write code. Sometimes it works, often it doesn’t.

Whenever you discuss LLMs with someone, set the stage by defining the inductive/deductive difference. If people already know, no harm done. If they don’t have this frame of reference, establishing it makes for much better conversations.

Mainframe Mindset

Several dozen Danish banks were down for five hours yesterday. Due to incompetence, not Russian hackers.

They were running on robust mainframe systems, because these have proven over decades that they never go down. But it turns out that running critical systems takes both hardware and skill. And the skill was lacking.

The reason mainframes have historically had very high availability is that they are really well-engineered and they’ve been run by really competent people. But those people have reached retirement age, and their jobs are gradually taken over by people with a different mindset. That’s how the mainframe hosting provider managed to run a poorly tested capacity management system that accidentally deallocated resources from all their customers.

There is mainframe hardware, and there is the mainframe mindset. The “this can never, ever, be allowed to fail” mindset. Which is retiring.

Are you sure you are transferring not only skills but also attitude when training new people to take over your critical systems?

Journaling

I hope there is something you want to change in your life. If there isn’t, there are two possibilities.

Either you are completely healthy, happy, and successful (unlikely)

Or you haven’t thought about what you want to change (much more likely)

If you want to change, you need to define a goal and track your progress. The goal-setting is the easy part – in two weeks, many people will easily produce a list of New Year’s resolutions. The problem is that most of these will be the same as last year’s.

It’s the progress tracking that makes the difference. You can use habit tracking apps and all sorts of brain hacks, but the simplest and most effective is to keep a journal. Every morning, write down what you intend to do today to move closer to your goal. Every evening, write down how it went. For inspiration, read up on Benjamin Franklin’s journaling. You have a note-taking app or a piece of paper. You can start today.

The First Thing That Comes to Mind

We’re also going to ban social media for young people here in Denmark. It won’t work here either.

There are two possible approaches to a hard problem.

One is to spend time gathering data, defining the real problem, identifying several possible solutions, implementing the most promising one, and checking the result.

The other is to bombastically announce the first solution that comes to mind. That is what politicians and some business leaders do. That’s how we get social media bans, EU proposals for backdoors on every encrypted service, and the recently proposed ban on VPNs in Denmark. These are poorly thought-out solutions that will cause harm without addressing the underlying problem.

Our brains have a strong availability bias, leading us to jump on the first solution that comes to mind. In order to make good decisions, we need to use a framework. Design Thinking is an example of a method that forces us to use the first approach. Don’t just run with a random first idea.

Learning From People, Not From Documents

Implementing AI has a critical and often-overlooked problem that Raman Shah just reminded me of in another discussion: It can only learn what is documented.

When you teach an AI to perform a process in your organization, you train it on all the internal documents you have. But these describe the RAW – Rules As Written. They do not describe the RAU – Rules As Used.

It takes a lot of care to do process discovery properly. You need to have a human being interview the people doing the work to find out how business is actually done.

Work-to-rule is a classic form of industrial action where workers do exactly what they’re told in order to stop production without going on strike. If you train an AI on just your documents, you are asking it for a work-to-rule stoppage.

Seek first to understand

“Seek first to understand, then to be understood.” That’s a good rule to live by. But to understand someone, we need to hear their original opinion from themselves. Not filtered through increasingly biased media or shrill attention-seekers on social media.

I was out drinking a beer with a friend the other day. After he had left, I noticed three young Revolutionary Socialists with a stack of their newspaper. I sat down with them and had an interesting conversation about their view of the world.

I’ve also just read the new U.S. National Security Strategy – the original from the White House website. Interestingly, it is quite different from the reporting I had read previously.

To form an informed opinion, you need to read the originals. Don’t get your opinions pre-chewed.

P.S. This is Steven Covey’s 5th habit from his bestseller “Seven Habits of Highly Successful People.”