Who advises you on AI? Don’t say ChatGPT. Also, don’t take advice from random blowhards on LinkedIn. You need advice from someone who has a realistic view of your situation and your business.
As a consultant, I’m all for having external advisers to bring you an outside perspective. But it is equally important to have a well-founded inside perspective.
I recommend establishing an internal AI advisory board within IT. Appoint some people interested in AI and give them a modest time budget to keep up to date with what is happening in the field. Make it as diverse as possible – juniors, seniors, developers, sysadmins. If you are fortunate enough to have diversity in gender and ethnicity in your IT organization, also utilize that. Have your AI board meet with the CIO/IT leader regularly, and also have them present at department meetings.
Inside people are much more invested in finding AI tools that can truly help in your specific situation. They are also the ones who will suffer if you implement bad AI. That gives them a very good ability to see through exaggerated vendor claims.
