“In war, three-quarters turns on personal character and relations; the balance of manpower and materials counts only for the remaining quarter.” Napoleon said that in 1808, and it applies equally in Ukraine today.
It also applies in other human endeavors. You can see organizations performing well with antiquated IT systems, and organizations making a mess of their customer service even though they have the latest and greatest cloud services. Simply rolling out new technology without considering people, organization, and processes will not improve your organization.